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Platinum Restoration News

RIA Announces Certified Restorer Redevelopment Committee

There are very few Certified Restorers in our industry. Platinum Restoration is proud to call one of them ours. Click here to download the PDF all about how Platinum is working to redefine what it means to be a Certified Restorer

Do you know ALL that we do?

Perhaps one of the worst things one can hear from a customer or client is "Oh, you do that too?", but after they have called another contractor. So we're determined to make sure you know exactly what we are capable of and we can't think of anything being too obvious.

Water Damage

Starting from the top down, every technician in the company holds the IICRC Water Restoration Technician certification and our company policy is to be onsite to any assigned loss in Chicagoland within two hours or less. No assignment is too small OR too large and we are capable of resourcing hundreds of air movers, low grain refrigerant dehumidifiers, large capacity desiccants and full power distribution. Whether salvageable carpet is flood or fire damaged, we also perform all carpet cleaning "in-house" with IICRC certified technicians.

Fire Damage

Although we only have one Certified Restorer, all technicians are IICRC Fire & Smoke restoration certified. We handle everything from onsite cleaning and deodorizing, complete packing and professional moving services, climate controlled and secure storage and complete contents restoration. We are comfortable working in both residential and commercial environments, take business interruption very serious and commit to all of our customers. All workmanship is guaranteed for two years!


Platinum Restoration is a licensed General Contractor in the city of Chicago and turn-key many projects for our clients and customers. This is a service that only some of our competitors offer and one that most of our customers take advantage of. At best, it is inconvenient for a homeowner to have a loss and look for multiple tradesmen or contractors to get their home or business back to normal and look to us as a company that can take any loss from start to finish, quickly.

Mold Remediation

Although there is seldom any insurance coverage, mold remediation is still a service that keeps our company gainfully employed. We lead from the front with a Council Certified Microbial Remediation Supervisor, well trained technicians, and top quality equipment which enables us to keep our customers safe and perform this service properly. It has also allowed us to transition into the Repair, Renovation, and Painting law with ease. Our firm is certified with the EPA and we are in the process of sending all of our supervisors through the Certified Renovator training.

Permanent Home Generator Installations

Kevin Greaney, our Vice President heads this department and has recently established a relationship with Steiner Power Systems to be one of their preferred vendors. Platinum Restoration is now an authorized KOHLER dealer and will begin installing home generators for our customers immediately.

Everything else:

We do outsource all of our dry cleaning, fine art restoration, oriental rug cleaning, air duct cleaning, furniture refinishing, and document drying but only use the best and most appropriate vendors when needed. We also staff several industry experts who offer consulting and appraisal services. So when it comes to property damage restoration, be it structures or personal belongings, if we don't do it, we know who does!

RIA Convention in Atlanta, GA—2010

Platinum took full advantage of this conference in March from the golf outing to the extensive continuing education and unmatched networking. It was a great way to mix business with a little pleasure in this big city. Our team took 2nd place in the golf outing and attended most of the workshops offered throughout the week. The trade show was fantastic! Where else can you go to see all of the latest and greatest equipment, supplies and software in one location? It is a huge advantage to meet with each rep and "try out" what you are interested in purchasing. But the best part about the event was being around so many professionals that truly want to be the best that they can when it comes to their craft. We look forward to attending the fall conference in New Mexico!

Upcoming events and accomplishments:

  • Chicago Adjusters Association Golf Outing
  • Platinum becomes an authorized Kohler Generator dealer
  • Western Loss Spring Seminar

Platinum Restoration News - February


As most of you know, over the last four months, Tom has been preparing for and fulfilling all of the requirements to become a Certified Restorer. On January 21st, the Restoration Industry Association approved his formal report, which was the last step in the program, and awarded Tom the highly coveted Certified Restorer designation! He will gladly attend the award ceremony at the RIA's Annual Convention this coming March in Atlanta. Leading from the front is contagious and we know Tom will be passing on what he has learned to our technicians. Becoming a credentialed expert adds value to our company and is another way to let you know that we take our proficiency VERY seriously.

We also want to congratulate the technicians that recently attended and passed the test to become Water Restoration and Fire and Smoke Technicians. Way to go Kevin, Kris, and Mike!!

New Lead Law

If you are just now starting to get in tune with the new standard that takes effect April 22nd, 2010, we want you to know that we are all over it! We do have a Certified Renovator on staff and ALL our supervisors will be attending the Repair, Renovation, and Painting course over the next couple of months. Although Platinum Restoration has no intention of becoming a provider of Lead-Based paint ABATEMENT, we are qualified to handle these materials for all mitigation and reconstruction work. Out Certified firm application is in the hands of the EPA and we will be in full compliance by the end of February. We will be meeting with most of you over the next couple of months to make sure we all understand the new rule the same way, and that we are in full compliance with your company policy. This is not the flavor of the month and we will abide by the new law to protect our customers and employees.

Upcoming events and accomplishments:

  • RIA Conference - Atlanta!!
  • Western Loss Spring Seminar
  • Kevin to Attend Jon-Don's Strategies for Success course
  • Kris will attend the Repair, Renovation, and Painting course

Platinum Restoration News - December

A Year to Come…

As 2009 wraps up, we are bearing down for a cold winter. And a slower than average storm season has given us the chance to take advantage of some continuing education and advanced certifications. We have purchased more brand new equipment, including a thermal camera that we can't wait to use! We have been enlightened to new uses of the camera and can serve to be very useful to plumbers who are chasing a pipe break. Needless to say, we are putting the word out to the trades in addition to insurance professionals.

So we will sail right into the next year at our highest level of preparedness. And we are setting out to achieve a clear goal; be a Restoration Industry Leader in the Chicagoland area. How are we going to do that? Simple. Provide a better service to your insured's, help reduce indemnity payouts, and assist in closing claims as fast as possible! We think that if you believe providing a better service to the insured's who choose your company is a good thing, than you will want to see us on your claims.

Continuing education and advanced certifications:

Fire and Smoke Technician - Kris and Mike attended this IICRC course last month at JonDon. This course does a great job of educating thousands of us in the basics of the science and theory of fire damage restoration. This is our prerequisite course that all techs must have in order to attend the RIA's contents course.

Carpet Cleaning Technician - Kris and Mike also attended this course at JonDon this month, which is becoming their work away from work. They are both better carpet cleaners now having taken the class which strengthened their knowledge base about commercial and residential carpet cleaning.

Water Restoration Technician - This is the class they were all waiting for. Unfortunately Kris could not attend, and Kevin was happy to jump in his seat. Mike and Kevin attended one of the best drying courses available at, you guessed it, JonDon. Needless to say, everybody is ready to put this training to use.

Certified Restorer - Tom completed the week long school in November and recently received notification from the RIA that he passed the exam with a 92%! This was the second highest grade in the class and allows him to submit a formal report, which is the last step in becoming a Certified Restorer. Considering that there are approximately 450 current CR's in the world, this is a major accomplishment for Tom and the company. Way to go!!

Upcoming events and accomplishments:

  • Company Christmas Party!
  • Platinum Restoration plans to attend the RIA annual conference in March
  • Western Loss Christmas Party
  • Tom will submit a formal report to the RIA for a counsel review and approval process. This is the final step in being awarded the Certified Restorer designation
  • Kris will attend a water restoration class in January

Platinum Restoration News - October

One Solid Year

Platinum Restoration NewsIf you are receiving this newsletter, then you are part of the reason why we are creating it. About mid September last year, we decided that it was time to start a company that we believe has the best interest of our clients and customers in mind. We believed that through hard work, strong work ethics, and a lot of sweat, we could make it happen. You trusted us to handle the work load, not only in the midst of one of the worst storms that the Midwest has seen in years, but in the following year after. We are proud to have been able to take care of these claims without a hitch and sincerely thank each and every one of you that supported our endeavor.

Our company has been able to keep our overhead low enough to invest in new equipment, including brand new air movers, Low Grain Refrigerant dehumidifiers, HEPA air scrubbers, new digital hygrometers, a thermo hygrometer, and much more! Our three year old warehouse is perfect for storing our equipment and customers personal property and is secured by ADT and under constant video surveillance. Even though Tom lives 2 blocks from the office, I'm sure this makes him sleep better. As many business owners will do, we plan to maximize our funds into the growth of our future through continuing to educate our staff and buying more equipment. As we roll right into this next year, we want you to be assured that we strive to be the very best restoration company available!!

Organizations that we're proud to be a part of:

This year we were able to be approved by several organizations which add to our credibility as a qualified restoration contractor and business in the state of Illinois. We have obtained our license to be a General Contractor in Chicago, and have also become an accredited business on file with the Better Business Bureau.

The IICRC also approved our company as a Certified Firm and we have joined the RIA, both of which we are extremely proud to be a part of. The Restoration Industry Association (RIA) is formerly known as the ASCR and we will be attending many of their conferences and educating much of our staff through their programs in the near future. Our Council Certified Microbial Remediation Supervisor (CMRS) is certified through the now named American Council for Accredited Certifications (ACAC) and the company also belongs to the Indoor Air Quality Association (IAQA).

Upcoming events and accomplishments:

  • Tom successfully navigated his way through the RIA's "Contents Restoration: Science and Theory Course" which is a prerequisite for the Certified Restorer course. He is scheduled to attend that week long study in November.
  • Kris and Mike prepare to attend the Water Restoration Technician course at Jon Don for their first IICRC certification!
  • Our website is finally finished and will launch by the time you receive this newsletter!!
  • Open house and PR presentation Christmas Party!!

Platinum Restoration Credits Member Associations The American Council for Accredited Certification Better Business Bureau

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Phoenix Award


Thank you so very much for your complete professionalism, follow through and exemplary business manner. We chose to work with you not because of your fair quote, but because of the way that you handled yourself. The references that I called for you gave you exceptional recommendations and now I can see why. In the future, I have no problem serving as a reference for any clients who ask for that.
Shane Fisher Chicago, IL

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